Refund and Returns Policy

Order Cancellation

At Elexira.com, we understand that plans can change.
You may cancel your order any time before it has been shipped.

If your order has already been paid for and you need to modify or cancel it, please contact us within 12 hours of placing your order.
We’ll do our best to make the changes before your package begins processing.

Refunds

Your satisfaction is our top priority.
We want you to enjoy a safe, comfortable, and confident shopping experience, which is why we offer strong customer protection policies.

When you shop at Elexira.com, you are covered by the following guarantees:

✅ Full Refund

  • If you do not receive your order.
  • If your order does not arrive within the guaranteed delivery period
    (45 business days, excluding 1–3 business days of processing).
  • If the item you receive is not as described, you may request a full or partial refund depending on the situation.

❌ Full Refunds Are Not Available If:

  • Your order does not arrive due to circumstances within your control
    (such as providing an incorrect shipping address).
  • Your order is delayed due to extraordinary circumstances outside our control
    (such as customs delays or natural disasters).

All Elexira products come with a 60-day money-back guarantee.
If you experience any issues, simply contact us via our Contact Us page or email us at support@elexira.com, and we’ll be happy to help.

Easy Returns

We proudly offer a 30-day hassle-free return policy on all products.

If you’re not fully satisfied with your purchase, you may return it for a replacement or refund — no questions asked.
(You will only be responsible for the return shipping cost.)

Please contact us first before sending anything back.
We will guide you through each step to ensure a quick and smooth return process.

⚠ Do not send any item back unless our team authorizes your return.